Returns

Refund policy

We want you to be happy with your purchase. If you're not, just return the product to us. We'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

 

Terms & condition

  • If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 14 days of purchase

  • It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused 

  • We'll refund any delivery charges you've paid if you return an entire order (UK orders only).

 

Products we're unable to cancel, refund or exchange

We can't offer refunds or exchanges, unless faulty or not as described, on the following items:

  • products which have been personalised for you, such as stationery or gifts

  • computer software that has been opened or computer software cards that have been redeemed

This does not affect your statutory rights.